Paperless Document Delivery

Is there a charge to switch to paperless document delivery?

No, it is free of charge.

Why can’t I view my policy documents online?

Documents are displayed in Adobe PDF format. Most document and Web page display problems are caused by out- of- date software. Upgrades to newer versions of your browser (e.g. Internet Explorer, Firefox, Safari, etc.), Adobe Reader, and Adobe Flash usually correct most display problems. Upgrades to software may be downloaded from the software developer’s website.

Does one named insured have to be the email recipient of paperless documents for all policies enrolled?

No, where multiple named insureds are listed on the policy, any of them may be selected as the email recipient. If only one named insured is listed on the policy then that named insured must be the email recipient.

Why should I choose to “Go Paperless”?

  • Save time and reduce clutter by receiving less mail.
  • Access your insurance information even when you’re away from home.
  • Decrease the likelihood that your personal information can be stolen from the mail.
  • Help the environment by:
    • Saving trees and water used to produce paper
    • Using less fuel to mail documents, and
    • Producing less wastewater, gas emissions, and paper trash

Can I have paperless email notifications sent to multiple email addresses?

No, only one paperless email address recipient is allowed at this time.

Do I have to enroll in paperless document delivery for all of my policies?

No, you may enroll all or pick individual policies to enroll in paperless document delivery

Where do I go to review my policy documents once I have logged in to Client Services at

Policy documents generated within the last 95 days can be viewed within the “Recent Documents” tab. This page will display available documents for all policies. Unfortunately, we are unable to offer online documents for commercial policies at this time.

Policy documents older than 95 days can be viewed within the “Policy Information” tab. Once in the “Policy Information” tab, click on the policy number for the policy you would like to view in more detail. On the following screen, you will find a “View Policy Documents” button for further information.

I am signed up for paperless document delivery but I have not been sent an email notification. Who can I contact about this?

For assistance you may contact our Customer Service Center at:

(417) 887-0220 or

Customer Service Center Hours of Operation:
Monday - Friday (6am – 12am CST)
Saturday (7am - 7pm CST)
Sunday (9am - 7pm CST)

My policy is set up for paperless document delivery, so why am I still receiving policy documents through standard US mail?

Some states have specific standards for document size and paper weight/grade. Automobile insurance ID cards are one example of this standard. Document delivery requirements vary by state so a particular document may be mailed to satisfy state regulations.

Policy documents requiring a response from you, or a signed authorization may also be mailed.

I would like my paperless delivery email notifications to be delivered to a different email address. How do I change this?

  • Go to Client Login at and log in.
  • Click on Update Contact Info.
  • Click on the Edit link next to the email address you wish to change.
  • Type in the new email address and click Change.
Note: The mobile version of Client Services does not allow access to your profile at this time.

What types of emails can I expect to receive from enrollment in paperless document delivery?

A “Welcome to paperless” email for each policy enrolled in paperless document delivery is sent.

A “Documents are available online” email is sent each time documents are generated for a specific policy.

How do I enroll or un-enroll in Paperless document delivery?

  • Go to Client Login at and log in(you will need to register if you do not have an existing User ID and Password).
  • Click on Paperless Enrollment.
  • Select any or all policies that you would like to enroll or un-enroll in Paperless.
  • Policies already enrolled in paperless will have a check mark in the box to the left of the policy number and the e-mail recipient name to the right.
  • Click Submit.
  • Confirm or update your existing e-mail address.
  • Read and agree to the terms for paperless delivery.
  • Click Continue.
  • The profile page will display again showing policies enrolled in paperless document delivery and their email recipient.
Note: The mobile version of Client Services does not allow access to your profile at this time.

How does paperless document delivery work?

  • Any named insured on a policy may enroll or un-enroll a policy for paperless document delivery.
  • Policies enrolled in paperless document delivery will no longer receive policy documents and bills through standard US mail*.
  • Each time policy documents are produced, an e-mail notification will be sent to the designated e-mail recipient.
  • At this time we send e-mails to only one e-mail address; however, all named insured clients have access to online documents via Client Services at
  • Policy documents and bills may be viewed, printed, or saved to your PC in PDF format by creating a Client Services online account at or logging into Client Services if already registered.
  • At any time, you may return to receiving policy documents in the mail by changing the policy paperless enrollment status in the Client Services “Manage Your Profile” section.
*We are required by law to mail certain documents to you. The mobile version of Client Services does not allow access to your profile at this time.

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