Web Access
How do I obtain help with accessing my account information on-line?
For assistance on accessing your account information online you may contact Client Service Center at:
(417) 887-0220
Monday - Friday (6am - 12am CST)
Saturday (7am - 7pm CST)
Sunday (9am - 7pm CST)
(417) 887-0220
Monday - Friday (6am - 12am CST)
Saturday (7am - 7pm CST)
Sunday (9am - 7pm CST)
Why didn't I receive the email that lets me finish setting up a WebPAY account?
Some email providers have trouble receiving emails from the type of address we use for our website registrations. When this occurs, try a different email address or email our Help Desk at servicecenter@americannational.com for assistance. The Help Desk will begin your registration process and then forward the resulting email to your account. You will need to change the email address listed for your account from ours to your own after registration is complete.
I already had a user ID / password. Why do I need a NEW one?
We have enhanced our website security to allow us to provide clients with more online capabilities.
In the past we have allowed one user ID and password per account. We have expanded to allow User ID / password access for each Named Insured / Owner in the account. This requires that we verify the identity of each individual setting up a user ID and password. You may use the same user ID and password that you have used in the past by simply setting it up again.
You will be asked to provide:
In the past we have allowed one user ID and password per account. We have expanded to allow User ID / password access for each Named Insured / Owner in the account. This requires that we verify the identity of each individual setting up a user ID and password. You may use the same user ID and password that you have used in the past by simply setting it up again.
You will be asked to provide:
- A policy number for a policy where you are listed as the Named Insured/Owner
- The policy mailing address ZIP code listed on the policy declarations page or a recent bill
- The last four digits of the social security number for the policy Named Insured/Owner.
- An email address
- Answers to security questions
Why do I need to provide an email address?
In short, added security. If you have forgotten your password we can email you a temporary one time password that will allow you to gain website access immediately. We will also be adding web account alert e-mails for when changes to your web account have been made. Email notifications will be used to notify you when web account activity has occurred. In disaster situations, such as hurricanes, floods, fires, etc we will be able to communicate important information such as where on-site claims adjusters will be located or alternative methods of submitting a claim.
Why do I need to provide a policy number, mailing address ZIP code, and the last four digits of my social security number?
Providing a policy number allows us to determine what account you are wanting to access. The mailing address ZIP code is an added verification. The last four digits of your social security number is used to verify your identity. Life and Flood policies may not be used in the web site registration process.
Why has the web site changed?
Our website is evolving to better serve our clients. We will continue to enhance our website to provide clients with more online capabilities.
Why can’t I set up a user ID and password?
We may not have sufficient information on file to confirm your identity over the internet. If you have received an error message please contact your agent or (800) 899-6806 to update our records with the correct information. Ag, Commercial and Flood policies may not be used in the web site registration process.
At this time we are not able to set up for commercial / business policies. However, web payments may still be made by clicking on Make a Payment link on the log in page.
At this time we are not able to set up for commercial / business policies. However, web payments may still be made by clicking on Make a Payment link on the log in page.
How do I update my password, email address, phone numbers, or security questions?
Sign into Client Services and click on the Manage Your Profile button located on the top of the policy list page. The mobile version of Client Services does not allow access to your profile at this time.
Why do I need to select Questions and answer them?
Answering the security questions will provide an additional way for us to verify your identity at a later time. An example, if you request we tell you your password online, providing the same answers as given originally is an added verification that the request for a password is coming from you. It is important to make your answers simple and memorable but not obvious enough for someone to guess.
How does the website registration process work?
Visit our website, click LOGIN on the homepage, "Click to Register
Access the e-mail account and open the email titled "Email address confirmation"
Click on the "Continue Registration" link in the body of the email (the link will be active for 48 hours)
A successful registration will display the policy list page.
- Provide a policy number that you are named insured or owner
- Life, Flood, Farm and/or Business policies may not be used in the web site registration process
- Provide the mailing address ZIP code for that policy
- Provide the last four digits of your Social Security Number
- Provide a valid e-mail address
Access the e-mail account and open the email titled "Email address confirmation"
Click on the "Continue Registration" link in the body of the email (the link will be active for 48 hours)
- Create a User ID. A User ID can be no longer than 20 characters
- Create a password. 6-8 characters with at least 1 letter and 1 number. "@" "#" and "$" are also valid characters.
- Select two security questions from the list and provide answers
- Create a unique security question and provide the answer
A successful registration will display the policy list page.
