Web Payments

How quickly is the money withdrawn from my Bank Account?

Usually money is withdrawn from your account in 1 to 4 business days.

Why is my policy currently not available to make a web payment?

  • Policy is active or cancelled with no amount due
  • Policy is on a recurring automatic draft plan (Easy Pay or PreAuthorized Check)
  • Policy is on a Monthly Account Payment Plan (Arizona, Rhode Island, Texas)
  • A policy change or payment is being processed
  • Additional information may be obtained through our Client Service Center using the “Contact Us” link located at the bottom of the page

How do I make a payment if the policy is not listed in my list of policies?

Click on the Web Payment link located at the bottom of the policies page. Key in the policy number and policy mailing address ZIP code. Select the payment amount, complete the bank information, click continue, verify the information, and click I authorize.

Can I use my Credit Card?

Yes. Credit card payments for property & casualty policies are processed through third party vendor, One Inc. One Inc charges a $5.00 service charge.

What are the benefits of WEB Payment?

You save postage, cost of a check, and avoid mail delays.

Can I use my Debit Card Account Number?

No. Debit Card Account Numbers differ from Checking / Savings Account Numbers and cannot be used at this time.

Can I cancel a payment?

You may cancel a payment transaction any time prior to our payment process, Monday – Friday between 8pm and 11pm Central Time (excluding holidays). Once the payment has been selected for processing it cannot be cancelled.

What is Web Payment?

WEB Payment is an electronic payment method.   The Bank information you provide allows us to send an electronic transaction through the Federal Reserve ACH (Automated Clearing House) network to your bank.  Your bank debits your checking or savings account for the amount you specify.  And we apply that amount to pay your insurance premium.

Can I make more than one payment per day?

You may only make one payment per policy per business day. Saturday, Sunday, and Monday are considered one business day for payment purposes. You may make payments on multiple policies per day.

Is there any cost for using WEB Payment?

There are no additional fees for making a web payment. However, installment payment plans do incur a service charge. There are no service charges if you pay the full policy term premium or sign up to have your premiums automatically drafted monthly using Easy Pay - The Checkless Way®. Click the preceding link to find out more about Easy Pay.

When will my insurance policy account reflect my payment?

Your policy will show payment within 1-2 business days depending on when you submit your WEB Payment request. Saturday, Sunday, and Monday are considered one business day for payment purposes.

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